Policies

An initial deposit of $1,000 per room ($500 per dorm bunk) will be charged at the time of booking. Prepayment in full is due 30 days before arrival, and you agree that Alta Lodge will charge your credit card for this balance at that time. For reservations made 30 days or less before arrival, prepayment in full is charged at the time of booking.

Due to the small size of Alta Lodge and the limited availability of winter dates, we strictly maintain our cancellation policy.

30+ Days Before Reserved Arrival: You may cancel your reservation for any reason, and we will refund your deposit less a $50 cancellation fee.

Within 30 Days of Reserved Arrival: Your deposits and prepayments are non-refundable. In the event of cancellation or shortening of your stay, you agree to pay for all rooms and nights in your confirmed reservation(s). Your deposits and prepayments will be applied toward this amount.

A deposit equivalent to the first night’s stay + tax will be charged at the time of booking.

7+ Days Before Reserved Arrival: You may cancel your reservation for any reason, and we will refund your deposit less a $20 cancellation fee.

Within 7 Days of Reserved Arrival: Your deposit is non-refundable. If you cancel or shorten your stay, you agree to pay for all rooms and nights reserved, and your deposit will be applied toward this amount.

In winter, check-in time is 3 pm and check-out time is 11 am.

In summer, check-in time is 3 pm and check-out time is 10 am.

A 15% service charge is added to all winter lodging rates. The service charge contributes toward employee wages. In this way, Lodge employees earn a guaranteed living wage throughout the season without having to rely on tips, and we maintain a lodge environment with a high level of service where guests are not expected to tip. The service charge on dining and lodging is taxed at the tax rate applicable to the dining or lodging (as required by Utah law).

The 15% service charge does not apply to summer lodging rates. 

Town of Alta sales tax rates: Lodging: 13.92%; Dining Room and Bar: 9.85%; Retail: 8.85%.

Pets are not allowed at the Lodge. Dogs are not allowed in Alta or anywhere in Little Cottonwood Canyon because the area is a protected watershed. (There are a limited number of dogs licensed to residents under Alta ordinance.) People bringing unlicensed animals into Alta are subject to citation and large fines, and the Alta Marshal enforces this strictly. Please visit the Town of Alta website for more information.

Alta Lodge makes every reasonable accommodation for people with disabilities, and we do accommodate service dogs that guide or perform a task for a person with a disability. Please inquire with us in advance if you travel with a service or guide dog.

We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. For your convenience, we offer travel protection through Travelex Insurance Services. For more information on the available plans or to enroll, click here or contact Travelex Insurance Services at 800-228-9792 and reference location number 44-0117.

Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 55Y